Q. What are your rates?

A. Our pricing is completely individualized. We have learned that every home is as unique as the people living there. We base our pricing on many factors, including the presence of pet hair, clutter and even your lifestyle. That is why we like to meet with you before quoting you a price. Please contact us for more information.

Q. Can I get a ballpark figure of how much it will cost to clean my home or business?

A. Our prices start at just $50. Depending on the size of your home, what you would like accomplished and with several other factors, your estimate can greatly vary

Q. Do you have any fees? If so, what are they?

A. Although we don’t ever want or like to charge you with any fees, sometimes we have to, in order to keep our business operational and keep coming back out to all of our customers.

Things like a Travel Fee might be necessary if you are located outside our service area (25 miles). The Travel Fee can range anywhere from $6.00-$15.00 depending on how far outside you are from our servicing area.

There is also a Lockout Fee of $25.00, please see the question labeled “What happens if I accidentally lock out Maid By The Lake Cleaning Services from my home or business?” for further details.

Return Check Fee: this one is self-explanatory. If you write us a check, or we receive a bounced back payment, and for whatever reason the bank charges us a fee, we will charge you a $30.00 fee unless you can get the bank to fix the issue.

Less Than 1 Business Day Cancellation Fee: We would like as much advanced notice as possible, but we only ask for 24 hour notice when canceling your scheduled service appointment, a $25.00 fee will be assessed if less than 24 hour notice is given.

50% Non-Payment Fee: 50% of total bill or Invoice, billed only if the client does not pay before start of services after we show up. Payment for services is due up front, no exceptions.

Late Fee: $15.00 is subject to be assessed when a bill is not paid in full on the due date.

We feel all these fees are very low, and are necessary to keep the business operational so we can continue to keep the cost and savings low for you, and everyone else. All fees are subject to change and are at the sole discretion of Maid by the Lake Cleaning Services.

Q. Do you bring your own supplies and equipment?

A. We bring both our own supplies and equipment, however if there is something special that you would prefer us to use, just let us know and we will use your product instead.

Q. Do you clean just once or long term?

A. Most of our clients prefer us to come out on a Bi-Monthly (Twice a Month) basis, however we can clean more, or less frequently, even as a one time or special occasion, whatever might suit your needs.

Q. If there is a problem, or if something is missed, what can I do about it?

A. If there is ever a problem, please let us know right away, or no later than 24 hours, so we can correct it at no cost to you. We are all human, and sometimes we do make mistakes, but we also realize that you are paying for a service that you expect to perform, and we want to deliver on that expectation 100% of the time. We want to WOW all our customers.

Q. How long will it take to clean my home or business?

A. Typically, for a home or business that hasn’t been cleaned in quite some time with a square footage around 1,600 might take 1 person on average about 4-5 hours, but this depends on the level of cleaning needed as well.

Q. How many people will be cleaning my home or business?

A. We are a small, family owned business, so it would just be 1-2 people, depending on our schedule for that day.

Q. Do I need to be around when you come to clean my home or business?

A. This is entirely up to you. You can give us a key that we will safely store in a locked container, which will only be accessed when it comes time to performing your scheduled cleaning service, or some of our customers will place it in a predetermined area prior to our arrival.

Q. What if I need to reschedule an appointment?

A. Simply call us, things happen, we understand this. We only ask that you give us at least a 1 business day notice when doing so, as we have to plan our schedule accordingly just like you, and need to meet the expectations of all of our other scheduled services.

Q. What should I do with my pets when you come to clean?

A. Pets are always a welcomed part of the family, but in order for us to clean your home or business with the utmost efficiency; we ask that you have a way of keeping your pet(s) out of the way while we do our work. This is for both the safety and wellbeing of your pet(s) since we usually work with so many different chemicals during the cleaning process.

Q. How do I know I can trust your staff?

A. We understand that letting a complete stranger in to your home or business can be a very nerve racking situation, especially if you are not there. Our business is fully insured and bonded, family owned and operated, and we would treat your home or business just as if we would want our home and business to be treated if a stranger was to come over. Trustworthiness is key to not only a successful business, but also in any type of relationship

Q. What happens if I accidentally lock out Maid by the Lake services from my home or business?

A. While we want to help you in every way that we can to keep your scheduled appointment, showing up at your home or place of business with no way to get in and do our job is never a pleasant experience for either one of us. We certainly offer a key holding solution where we lock up your key in our office that way things like this do not happen, but if this situation were to arise, we do charge a lock out fee of $25. Our time is valuable just like yours.

Q. Do you offer same day or next day service?

A. Yes we do offer both, even on Saturday’s as long as our scheduling does permit, this is considered priority service in which an extra fee of $25 may apply.

Q. What should I do about my security or alarm system the day of cleaning?

A. If you have a security system, please make the necessary arrangements to give us access to your home or business on your scheduled day of service. Some clients establish a guest or temporary code for us to utilize.